Terms and Conditions
In using this website you are deemed to have read and agreed to the following terms and conditions:
Responsibility is to be taken by the customer in reviewing any and all Terms and Conditions available. Whether by phone or email, the action of making a booking acknowledges that you have agreed to enter an agreement with the Company in which you understand and accept all Terms and Conditions outlined.
Bookings availabilities will become open 6 months from the event date. Due to demand, enquiries that are beyond 6 months may not receive a quotation and are encouraged to get in touch within the 6 month booking window.
The hire period for equipment unless otherwise stated or provided by the company, is an over night hire. Longer hire periods are available should they be required, and may be subject to additional hire fee.
Delivery and collection of equipment during public holiday periods will vary from holiday to holiday, and the delivery/collection period resulting in the length of time equipment will be with the client will be communicated at the time of booking, or at the time of confirmation of booking.
Making A Booking
You may contact our team via several methods of communication, including telephone and email. Our website has an enquiry service available. Due to the nature of thje industry, adding items to your cart does not guarantee your product(s), quantities, availability, or a locked in booking. Carting an item and filling in the information form will send the information to our team, who will respond via phone, email, or both, in a timely manner. If you wish to make a booking straight away, you may do so by calling the office and booking in at the nearest convenience for both parties. Bookings can be made over the phone, or via email correspondents.
As stock levels vary from product to product, not all items in the required quantities will be available at the time of booking. Stock availability fluctuates depending on the item/product, quantities required, date required, and existing bookings. Clients are urged to book at the nearest and appropriate time. The company cannot be held liable should a product(s) or the quantities available decrease from the time of initial enquiry, to time of booking. We take every opportunity possible to ensure all clients’ requests are met and satisfied.
Termination of Agreements and Refunds
Both the Client and we have the right to terminate any Services Agreement for any reason, including the ending of services that are already underway. No refunds shall be offered, where a Service is deemed to have begun and is, for all intents and purposes, underway. Any monies that have been paid to us which constitute payment in respect of the provision of unused Services, shall be refunded.
Responsibility regarding notification by the customer to the company with respect to cancelling orders are to be made via email, or telephone at your nearest convenience, as to avoid any confusion or complications for the company. We reserve the right to a levy charge, to cover any subsequent administrative expenses incurred during the process of and including communications between both parties. Cancellation levy charges are based on percentages of your total amount payable, and are calculated on a 4 tier system. Applicable cancellation fees are as follows:
- Cancellations made within 2 week of the function date will be subject to a 50% cancellation charge.
- Cancellations made outside of 2 weeks, and inside 1 month of the function date will be subject to a 25% cancellation charge.
- Cancellations made outside of 1 month, and inside 3 months of the function date will be subject to a 10% cancellations charge.
- Cancellations made with at least 3 months notice from the function date can be cancelled with no charges applicable.
Orders may be postponed to a later date within 12 months of the original event date. Orders may only be postponed once, unless other wise provided by the company.
Booking Security and Goods Responsibility/Damage to Stock
Customers hold a responsibility to ensure the hired items are returned in clean, working, and presentable condition, just as the equipment is supplied. Should the customer fail to meet their obligated responsibility in which equipment is returned broken, inoperable, damaged, the customer is liable for full replacement of the equipment damaged, by way payment via the supplied credit card.
If any equipment is lost, or is stolen during the period in which the hired items are in the possession of the customer, company reserves the right to charge the customers supplied credit card to replace the equipment that may be lost or stolen.
In the event that a customer fails to return their hired equipment in the arranged time frame, or we are unable to collect the equipment on the arranged day, the customer is liable for another hire fee, payable by the supplied credit card.
Should any equipment be stolen by any customer, or held ransom for any reason, the company may deem the equipment to be stolen, and reserve the right to take legal action including but not limited to the full extent possible.
Payments and Payment methods
All bookings are required to be paid in full at least 3 business days prior to the day of delivery. Should a customer fail to arrange payment prior to delivery day, the orders in which are not paid for would not be delivered to the customer.
All bookings (except for COD) are required to be paid in full at least 3 working days prior to the day of delivery. If a customer fails to arrange payment for their order, the company reserves the right to charge the nominated and supplied credit card to ensure the customer receives their order. If for any reason the credit card declines, the company reserves the right to deem the order cancelled, and the booking will be removed, and no delivery will take place.
We provide customers with 2 payment options:
- EFT/Electronics Funds Transfer/Invoice
Invoices may be requested for payment processing. Invoices can be made out to personal customers, or made out to a company. If a specific name or company is required to be on the invoice, customers are required to advise the sales assistant that is handling their booking. All invoices have a due date on them, and payments processed must be made on or prior to the due date. If payments are not processed by the due date, our team will follow up the customer regarding payment, and when necessary, process payment on the nominated credit card.
- Credit Card
Customers choosing to pay via credit card will have a system-automated receipt emailed to them at the moment of the payment being processed. We accept any card, which is a Visa or MasterCard only. We will never ask for any other card details except for the card number, expiry date, and name on the card. Credit card payments are generally processed in the week of the event, by our team in the office. All credit card charges and/or payments are subject to a card processing surcharge. Feel free to contact our team for the current surcharge rate).
Delivering and Delivery Location
The Company provides a delivery and collection service for all customers requiring a pick up and drop off service, subject to vehicle space availability, and delivery availability.
Delivery and collection costs are applicable on all bookings unless otherwise stated on a per product basis.
The cost of the service varies depending on several factors including the particular equipment hired, quantities, delivery and pick up location, ease/or level of difficulty with access to the set up location, labour involved, or any other involving factors that may hinder the delivery service from a smooth drop off and/or collection.
General delivery and collection service includes the driver unloading the equipment to your location and placing them in a neat pile. Once your event is complete, you are required to have the equipment in a neat pile as they were provided, for the driver to collect.
Setting up, and packing up of the equipment is not included (unless otherwise stated due to the nature of the equipment), but is available upon the additional payment for the labour service during time of booking or any communications afterwards regarding this.
Additional labour costs will be applicable if you fail to advise at any point of communication that the vehicle parking location is a large distance away from where the equipment requires to be dropped off.
Should any hire items be required to be taken into a building, goods lift access is required to be permitted before hand with building management, as well as parking.
If delivery is being made to a public location such as a council park, an approval from the council is required before we are allowed to make drop off to this location, as it is private property.
Set up/Unsafe Locations
Our delivery team is required to drop off your hired items to your location as arranged. The setting up or pack down of any equipment is not included in the delivery service or cost. In the event you should you require your equipment to be set up and/or packed down, this service is available at an additional cost.
Please note: Items are excluded from set up and/or pack down unless otherwise stipulated on the website product list, or by our staff at the time of enquiry.
Our delivery team has the right to refuse drop off, or set up of any equipment in the event they should find that location of delivery is unsafe, such as uneven grounds for marquee set up, or equipment that is required to be dropped off in a unsecured public location, areas close to or on public roads without prior council arrangement, or any other situation that will result in harm to clients, staff, or company equipment.
Occupational Health & Safety (OH&S)
Delivery staff follow strict occupational health and safety processes, procedures and regulations to ensure work ethic is being completed correctly with due care preventing any injury to themselves or any one else.
Should any clients request the driver or any staff to complete a task that may put them at risk of danger, the staff may refuse to do to so ensuring they comply with NSW state OH&S regulations.
Customer Injury/Public Liability Insurance
The company has 10 million dollar public liability insurance. Further information regarding our Public Liability Insurance may be provided upon request.